Next Steps:
1. Create an SLA Object
- Click "My Infrastructure" > "Add Service Level Agreement" > Define the SLA and then click "Save"
- In the "My Infrastructure" view, click the new SLA (that you just created), and then click "Add SLO"
- Add all relevant metrics that drive the Service Level of the application or service
- Click "Global Scan" > "SLAs" tab - you will now have a dynamically updated dashboard that shows compliance.
- Click "Detailed Report" and enjoy the ability to have a summary of performance and availability in a single report
2. Schedule an SLA Summary Report for your Manager
- Click "Reports" > "SLA Summary" report
- Specify the period (suggested period: "Last 7 Days")
- In the "List of SLAs" section, click your SLA
- Now go to the "Save Report" section and click "Publish Report". Make sure you set the frequency and the target email address or user
- Wait for your report to arrive to your manager on the next schedule
3. Create an Incident Priority Report
- Click on "Reports" > "Incident Priority" report
- Select all report options
- Select "Include Element Names on Incident Priority Quadrant"
- Check "Select all groups"
- Click "Print to Screen"
To learn more:
Additional Resources:
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