Easy Service Level Management featuring Gartner
Featured Speaker: Gartner V.P. of Research, Debra Curtis
Below you’ll hear from featured speaker Debra Curtis, Research VP at Gartner, on the best ways to approach Service Level and IT management success while keeping budgets under control.
“By keeping track of service levels over time and analyzing historical service-level trends, IT organizations can use SLA monitoring and reporting tools to predict and prevent problems before they impact business users.“ Gartner, Inc. “Hype Cycle for IT Operations Management, 2007” by Milind Govekar, Debra Curtis et al, June 22, 2007
Click the PLAY button below to Listen Now - Total time: 13:31
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- up.time Solution: Listen below to Nick Johnson, Director of Marketing, talking about up.time's solution for Service level Management (6:02)
- Implementation Success Story: Listen below to a real-life example of up.time in action with Stephen Boucher of Toll Holdings Group (6:17)
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