Easy Service Level Management featuring Gartner

Real-life: IT Service Level Management with Stephen Boucher, Toll Holdings Group

Below, hear from Stephen Boucher, Unix Infrastructure Manager of Toll Holdings Group (with over $7.5 Billion in revenues), on exactly how he was able to roll out Service Level Management quickly and under budget. Learn how Stephen was able to conquer the 'cat herding' and get business units and the IT department all working together.

Click the PLAY button below to Listen Now - Total time: 6:17

• Right Click Here to Download the full Podcast to your desktop.
• Gartner Speaker: Listen to featured speaker Debra Curtis, VP of Reseach at Gartner (13:31)
• up.time Solution: Listen below to Nick Johnson, Director of Marketing, talking about up.time's solution for Service level Management (6:02)

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