up.time Podcast: Featuring Gartner
Below you'll hear from featured speaker Debra Curtis, Research VP at Gartner, on the best ways to approach Service Level and IT management. You'll also hear from Stephen Boucher of Toll Holdings Group (with over $7.5B in revenues), a in real-life example of how to roll out Service Level Management easily and score a big win for the IT organization.
“By keeping track of service levels over time and analyzing historical service-level trends, IT organizations can use SLA monitoring and reporting tools to predict and prevent problems before they impact business users.“ Gartner, Inc. “Hype Cycle for IT Operations Management, 2007” by Milind Govekar, Debra Curtis et al, June 22, 2007
Listen it to it now below, or save it to your desktop to listen at your convenience.
- Click the play button below to hear the Full Podcast Now (27:18)
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Podcast Clips
- Gartner Speaker: Listen to featured speaker Debra Curtis, VP of Reseach at Gartner (13:31)
- up.time Solution: Listen below to Nick Johnson, Director of Marketing, talking about up.time's solution for Service level Management (6:02)
- Implementation Success Story: Listen below to a real-life example of up.time in action with Stephen Boucher of Toll Holdings Group (6:17)
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