Reviews: 'up.time' IT Systems Management Software

up.time Offers 'Set It And Forget It' VMware Performance And Capacity Management

In addition to the scalable VMware monitoring and reporting capabilities, version 6 adds sprawl control, virtual machine power awareness, VMware capacity metrics, global VMware capacity reporting and virtual capacity forecasting. Another attraction is the pricing: The new release offers these capabilities for 20% of the price of competing solutions from the Big 4 (IBM, HP, CA and BMC), says up.time. The product can also be installed in 15 minutes, and a single dashboard can scale to monitor 5,000-plus servers and 20,000-plus services.

"up.time is a significant release that offers very deep visibility into the data center and is easy to implement and maintain," says Torsten Volk, senior analyst at Enterprise Management Associates. "This combination of powerful data center monitoring and low capex and opex constitutes a strong value proposition."

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Maximizing Server Uptime: Best Practices

To manage this increasingly virtualized environment, vendors such as uptime software offer tools that are designed to help data center staff keep an eye on server performance, spot emerging problems and capitalize on performance improvement opportunities. Walter Beddoe, vice president of IT and logistics at Six Telekurs USA, a financial data provider in Stamford, Conn., feels that such tools are essential. "You need to have some reassurance that all of your servers are doing what they're supposed to be doing at all times," he says.

Beddoe, who uses uptime management software from uptime software, says it's important to look for a tool that can trigger an alert whenever a server condition crosses a specific threshold, such as when memory overload or excessive CPU utilization occurs. While most tools come with built-in alert functions, Beddoe stresses the need to look for a product with configurable warnings -- thresholds that trigger e-mails or SMS messages. "You need meaningful information so that you can take the steps necessary to correct the situation -- whatever it is that works for your environment, including alerting on the big screen monitor for your operations staff," he says.

"In 17 years, we have not had a major outage that has impacted our clients."

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TechWorld "Product of the Year"

Winner: up.time

What the judges said:
"up.time proves that it has what it takes, time and time again. It’s constantly refreshing the product and even though there is plenty of competition out there, it really is the network management tool that an IT manager would need."

"I’ve used up.time and it’s better than the key competitors."

"up.time continues to set the pace when it comes to management performance. It was up against some slick and very effective competitors in this year’s competition, yet it held sway. What is particularly effective is the virtualization management, an Achilles’ Heel for many competing product, yet one that up.time has taken in its stride."

Technology Fast 50 Award

uptime software has been awarded the prestigious "Technology Fast 50." This award honours the fastest growing IT companies over a 5 year period.

uptime's CEO, Phil Didaskalou,  was quoted in the press explaining, “our company growth hinges on the success of our customers. This award is once again testament to our deep commitment to offering an end-to-end solution for monitoring system performance.”

CODiE Award

For over 25 years, the CODiE awards have been issued by the Software and Information Industry Association for excellence in software development within the software industry. In 1986, the Excellence in Software Awards program was established by the Software Publishers Association (SPA), now the Software and Information Industry Association (SIIA). In 1993, the Excellence in Software Awards became the CODiE Awards.

CIO Magazine: How Mt. Sinai's IT Team Made Virtualization Easier

"Mount Sinai uses uptime to monitor its own service levels, verify the SLA data that its data-center management service provides, and to help with capacity planning and migration on a virtualization project that includes both Hyper-V and VMware-based servers as well as a range of Unix servers and specialized applications," Kevin Fogarty, CIO Magazine. 

NetworkWorld: Better Efficiency in VMware Environments

"up.time promises better efficiency in VMware environments with the new version of its software which provides a centralized view of physical and virtual servers, devices and applications. Tighter integration with VMware will increase virtual machine density, and make it easier to fix and avoid outages."

InformationWeek: up.time Monitors VMWare Physical, Virtual Assets

"up.time... (is) aimed at making the VMware's ESX Server environments more manageable. In addition to monitoring Windows and Linux on x86 servers, up.time can also see servers running Sun's Solaris 10, IBM's AIX, HP's HPUX, the former SGI's Irix and the former Compaq Unix, Tru 64, now owned by HP. The Toronto firm's Web site claims its per-server, rather than per-CPU pricing makes it a less expensive approach to systems management than other virtualization vendors." Charles Babcock, InformationWeek, 2009. 

eWeek: up.time offers Deep VMware Monitoring and Management

"Features include automated incidence avoidance that reduces manual find/fix by automatically heading off reoccurring problems before they happen and seamless integration with VMwarevCenter Orchestrator, which the company said makes building out automated problem avoidance workflows easy, providing advanced capabilities for SMB and Enterprise companies. The updated software also brings improved visibility and manageability of the entire infrastructure from a single console, including virtual and physical infrastructures and applications, and across multiple data centers."

CRN Tech: up.time isTurbo-Charging Virtualization

"up.time offers server monitoring, capacity planning, service-level management, virtualization management, and application monitoring, all in one product. The browser based interface is very straight forward, extending across platforms, environments, applications, and databases. Customers can create as many instances as desired on licensed servers at no additional cost. There is no need to pay for each virtual host." To read the full article in PDF, please click here.

Network Product Guide "Hot Technologies Company" Award!

up.time was chosen as a finalist for the prestigious 'Hot Technology Company' Award in 2010 and 2011.

Network Product Guide "Best Products and Services" Award!

up.time was chosen as a finalist for the 'Best Product and Services' Award in 2010 and 2011

"Branham Software 300" Award!

up.time has received the comprehensive "Branham Software 300 Award" twice.

"up.time is one of a growing number of ECA products that combine fault and performance monitoring, enabling it to provide availability data to address immediate issues and issues of service degradation. It also has good capabilities for managing virtual server environments, including the ability to show, in one holistic view, how each virtual server is affected by the physical server (e.g., percentage use over a period of time). It also provides bidirectional integration with VMware's vOrchestrator to automatically trigger actions."

Gartner Magic Quadrant: See up.time in the Magic Quadrant for Event Correlation and Analysis.

The 451 Group Impact Report: "With IT budgets constrained, lower-cost and full-featured offerings like up.time will have a chance to shine." For the Full Report, please contact us.

"This is a powerful product – one that we think will help the company to win some larger enterprise deals and strengthen its positioning as a Big Four alternative with extensive virtualization management capabilities," Dennis Callaghan, The 451 Group. 

For the Full Report, please contact us.

IDC's Worldwide Performance and Availability Management Software Report: "up.time enables IT organizations to manage, measure, and monitor physical and virtual assets and infrastructure through a unified monitoring dashboard. The firm emphasizes its ability to monitor and optimize virtual server performance, availability, and capacity utilization across geographically diverse locations. Its automated incident resolution and response capabilities and tight integrations with VMware have attracted customer interest.

This type of integrated, automated functionality addresses the needs of  hybrid virtual, physical and cloud environments and customers that want to maximize application performance by shifting workloads between multiple physical datacenter locations and systems."

The Virtualization Practice: "uptime software has made a name for itself by providing a breadth of monitoring functionality across Unix and Windows server platforms, with an easy to use scalable and distributed architecture at an attractive price point. These features have allowed uptime to consistently capture monitoring opportunities against the big four (IBM, HP, CA, BMC) whose offerings are sometimes seen as complex, difficult to implement and maintain," Bernd Harzog, The Virtualization Practice. Read the full review here.

OpenBench Labs: Full up.time Product Review

"Our final assessment test was to create and monitor an SLA for our e-mail configuration.. We began by defining a minimum uptime target or 99.5%, which did not include any allotment of time for maintenance tasks. With a weekly compliance period, that meant that the e-mail service could not be down for more than 50 minutes each week. Next, we created three Service Level Objectives (SLOs) as Critical Success Factors for end user satisfaction with our e-mail service: Exchange server uptime, a satisfactory end user experience, and continuous storage availability and response. It was incredibly easy to do with up.time."

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XtraVirt up.time Product Review

"We see a lot of products and are frequently asked to comment about user experience.  In this case we’d have to say this is one of the best user interfaces for a multi-faceted product we’ve seen – every step has great pointers to minimize administrative effort. uptime software has some real thought into providing a cohesive cross-platform suite of management and monitoring software packaged as the up.time suite."

UnixReview.com: What an impressive product this is...

"There is something to be said for boastfulness. It is fun to read a caution on the uptime software web site that says, 'up.time installs in minutes and works exactly as advertised. It is even more refreshing to find that there is really something to back it up. I hesitate to use the expression "best browser-based monitoring software" because those things are always bandied about in reviews to the point where they lose significance, but in this case that has to be said. I hope the following sections will do some justice to what an impressive product this is." - Emmett Dulaney, UnixReview.com.

TechWorld Review: When it comes to server monitoring, up.time is "frankly, superb"

"An excellent tool for monitoring just about any server platform you care to mention. up.time is, frankly, superb. Ridiculously easy to use, vast range of platforms supported, and addresses all the monitoring, reporting and alerting needs of the system manager. Buying advice: If you want a piece of software to monitor your servers and the services they run, don't bother looking at any alternatives: buy this one." - David Cartwright, TechWorld.

SunHelp.org

"up.time is a Set it and Forget it Monitoring Tool" says SunHelp.

"A couple of years ago, I finally decided to look at commercial offerings again (despite a bad experience with HP OpenView) and had the opportunity to use up.time. Once I set it up to monitor my systems, I didn’t have to deal with it. To quote a late-night infomercial, “set it and forget it”! I’m glad to report that the “configure it, forget about it” ease of use remains in the new release, and if anything, is easier to use." - Bill Bradford, SunHelp.