SLA Monitoring and SLA Reporting: Easy and Accurate.

Service Level Agreement Management

Improve IT value and gain credibility by aligning your IT deliverables to your customer's business goals. up.time's Service Level Agreement Management provides the tools IT Managers need to make service level management initiatives straightforward, quick to implement, on budget, and highly successful in the eyes of your business customers. up.time helps you easily define and document effective SLAs for the IT/Business relationship, quickly validate your new SLA quality to ensure everyone's success, create straightforward mapping of business deliverables to IT infrastructure, automatically monitor and measure from a business perspective, and has reports designed in terms the business wants and can understand.

Alerting, Escalation and Automated Recovery

Alerting, escalation, and automated recovery options are very powerful management tools built into up.time that will improve availability and your relationship with end users. These features allow for automated reaction to problems detected by up.time monitors in response to outages, performance thresholds or whatever else is important to you. up.time will take the appropriate actions as defined by you including:

• Email / Pager Alerts
• Windows Popups
• Stop/Start Services
• SNMP Traps
• Logging to a File
• Custom Recovery Script Execution

Service Monitor Availability Report

Improve the availability of your IT services by getting fast, accurate updates about all your critical system services and then proactively taking the necessary steps to avoid unnecessary service outages. This report lists the percentage of time each service has been in OK, Warning, Critical, Maintenance, or Unknown states over any period of time you specify.

SLA Detailed Report

Get a thorough breakdown of service level agreement performance and find out which of the SLA's component objectives suffered outages during the reporting period. From there, you can pinpoint when outages occurred, and which service monitors were responsible for them.

SLA Summary Report

Assess SLA targets from the "business side" and see, at a glance, how your SLAs performed over the last day, week, or month. Use trend-line graphs to find out whether the current SLA performance is improving or getting worse, and in the latter case, take a proactive stance.

Free Checklist: Compare IT Systems Management Solutions

We have created this template in a way that is easy to change and customize in order to meet your evaluation needs. While we hope you include up.time in your evaluation list, this 'checklist' can be used to evaluated any systems management product, and compare it with others.

 >> Download PDF                 >>  Download Customizable Word Doc

* For a pre-filled version with up.time, just email us at sales@uptimesoftware.com

Free White Paper: The "SLA Way" to IT Success

To ensure their organizations remain a vital and respected contributor to business value, IT managers must aggressively monitor and report on service levels. Service Level Agreements (SLAs) are now the key factor in translating IT effectiveness into measurable business value.

 >> Download Here

Product Quick Fact Sheet

Get a quick datasheet overview of exactly what up.time can do for you, with sample metrics and monitors included.

 >>  Download Here

Quick Product Tour:

Service Level Agreement (SLA) Monitoring:

(1:03 min) Easily map business needs to IT infrastructure, remove risk when setting SLAs and see real-time SLA Dashboards

Short Demos:

5-Minute Demo - Setting and Monitoring Your SLAs with up.time

In this video, uptime Solutions Architect, Joel Pereira gives you a quick overview of how to effectively set and manage your SLAs with up.time.

22-Minute Demo - Mastering SLA Management

1. How business needs can be easily mapped to IT infrastructure for service level management
2. How to proactively avoid incidents by easily identifying problem infrastructure and applications
3. Avoiding issues by automatically adding and removing resources as needed
4. Creating better visibility into capacity to optimize resources over time

Reviews:

Full SLA Feature Review: OpenBench Labs

"Our final assessment test was to create and monitor an SLA for our e-mail configuration.. We began by defining a minimum uptime
target or 99.5%, which did not include any allotment of time for maintenance tasks. With a weekly compliance period, that meant that
the e-mail service could not be down for more than 50 minutes each week. Next, we created three Service Level Objectives (SLOs) as
Critical Success Factors for end user satisfaction with our e-mail service: Exchange server uptime, a satisfactory end user experience,
and continuous storage availability and response. It was incredibly easy to do with up.time."

  >>  Click Here for the Full Review

CIO Magazine: Recently, Mount Sinai Hospital and their CIO, Prateek Dwivedi, were featured in CIO Magazine

"Mount Sinai uses up.time to monitor its own service levels, verify the SLA data that its data-center management service provides, and to help with capacity planning and migration on a virtualization project that includes both Hyper-V and VMware-based servers as well as a range of Unix servers and specialized applications." The article continued, "Service level monitoring and management are important, especially in virtualization rollouts."

 >> Read the full article here.

>> Read More Customer, Press, and Analyst Review on up.time here