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"By keeping track of service levels over time and analyzing
historical service-level trends, IT organizations can use SLA
monitoring and reporting tools to predict and prevent problems
before they impact business users." Gartner, Inc.
"Hype Cycle for IT Operations Management, 2007" by Milind Govekar,
Debra Curtis et al, June 22, 2007
- Easily Map Business Needs to IT Infrastructure -
The business units aren’t worried about servers or network
issues; they care about mission-critical services and applications
like Email, Payroll, and CRM. up.time 5 maps the business needs to the infrastructure used to deliver it, helping you provide high value reports and graphs that the business can understand. Deploy quickly & start reporting SLAs within days.
- Remove Risk by Looking into the Service Level Agreement Crystal Ball - Quickly learn, based on your past performance, if you would have hit, missed, or exceeded the SLA targets before you commit to them. up.time 5 uses proactive SLA ‘what-if’ type modeling that’s based on historical data.
- Real-time SLA Dashboards - Stay on top of SLA targets with up.time's real-time SLA dashboard showing SLA status & trending. Detailed SLA reporting measures the impact of each infrastructure element on SLA delivery. Alerting shows if your SLA is trending to meet, exceed, or miss its target in the future.
- up.time & Gartner Podcast – Easy Service Level Management made Real - Listen Here
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