IT SLA Monitoring and SLA Management

Finally, Full IT SLA Managment that's Deployable in Days

"By keeping track of service levels over time and analyzing historical service-level trends, IT organizations can use SLA monitoring and reporting tools to predict and prevent problems before they impact business users." Gartner, Inc. "Hype Cycle for IT Operations Management, 2007" by Milind Govekar, Debra Curtis et al, June 22, 2007

  • Easily Map Business Needs to IT Infrastructure - The business units aren’t worried about servers or network issues; they care about mission-critical services and applications like Email, Payroll, and CRM. up.time 5 maps the business needs to the infrastructure used to deliver it, helping you provide high value reports and graphs that the business can understand. Deploy quickly & start SLA Monitoring and reporting in days.
  • Remove Risk by Looking into the Service Level Agreement Crystal Ball - Quickly learn, based on your past performance, if you would have hit, missed, or exceeded the SLA targets before you commit to them. up.time 5 uses proactive SLA ‘what-if’ type modeling that’s based on historical data.
  • Real-time SLA Monitoring Dashboards - Stay on top of SLA targets with up.time's real-time SLA dashboard showing SLA status & trending, perfect for SLA Monitoring. Detailed SLA reporting measures the impact of each infrastructure element on SLA delivery.Alerting shows if your SLA is trending to meet, exceed, or miss its target in the future.
  • up.time & Gartner Podcast – Easy Service Level Management made Real - Listen Here

    SLA Management Screenshot

Improve IT value and gain credibility by aligning your IT deliverables to your customer's business goals. up.time's Service Level Agreement Management provides the tools IT Managers need to make service level management initiatives straight forward, quick to implement, on budget, and highly successful in the eyes of your business customers. up.time helps you easily define and document effective SLAs for the IT/Business relationship, quickly validate your new SLA quality to ensure everyone's success, create straight-forward mapping of business deliverables to IT infrastructure, automatically monitors and measures from a business perspective and has reports designed in terms the business wants and can understand.