From the Idera Family of Products
Uptime Software

up.time® IT SLA Monitoring and Reporting

Easily set, monitor, and report on IT SLAs with up.time.

IT SLA monitoring and reporting is all about proving IT's value to the business. Setting, meeting, and communicating your IT SLAs ensures the business understands the importance (and successful management) of the IT department. up.time's SLA monitoring and reporting software helps you easily set SLAs, monitor their progress, and communicate the results to management.


Comprehensive IT SLA Monitoring & Reporting

up.time provides detailed SLA monitoring and reporting that monitors the impact of each infrastructure element on SLA delivery. Set Service Level Objectives (SLOs) and build your SLA in minutes. Easily group the infrastructure and applications that make up the SLA for a full picture of service delivery. From deep root-cause analysis, to proactive alerting, to powerful SLA reporting, to cross-platform monitoring, to self-healing automation, everything is included with up.time. up.time's highly scalable and easy-to-use design, coupled with fast deployment, provides the comprehensive and reliable SLA monitoring and reporting software that 1000's of enterprises depend on.

SLA Monitoring Software

Easily Test SLAs Before Committing to Them

When considering an SLA target, a critical best practice is to test the IT SLA in a dry-run first. However, there are very few tools that can model how you will perform against your SLA. With 3 clicks, up.time uses your historical performance data to test your proposed SLA against your past performance. Know for certain if you can meet the IT SLA, based on actual historical IT performance. Quickly learn if IT will hit, miss, or exceed the SLA targets before committing to them.

If the historical SLA test shows it will be hard to meet it, open a conversation with management and the business about what IT resources are needed to meet the SLA in question (infrastructure, staff, budget, etc.). That puts IT and business on the same page.

IT SLA Monitoring

Proactive SLA Monitoring and Alerting Keeps IT in Control

Detailed IT SLA monitoring and proactive alerting helps IT trouble-shoot SLAs before they miss targets. Intelligent IT SLA monitoring and alerting proactively sends alerts when IT is trending to miss an SLA target, long before the SLA report is due. When problems do arise, react swiftly with fast trouble-shooting, deep SLA root-cause analysis, and detailed SLA reporting on the infrastructure elements that are affecting the SLA delivery.

Dive into up.time's customizable and interactive SLA monitoring dashboards to go from high level views (like world maps, topology and dependency maps, and more) to root-cause in minutes. up.time shows you exactly where the problem is, regardless if it's at the instance, server, network, or application level. This proactive notification gives you time to make up the shortfall, so you never miss an SLA.

SLA Reporting

Customize SLA Dashboards to Meet Your Enterprise Needs

Manage SLA targets with up.time's IT SLA dashboard, showing real-time status and SLA trends over time. up.time's dashboards show the health your IT environment, including total performance, availability, and capacity. up.time's browser-based GUI is easily customizable, with a drag and drop gadget design. In minutes, create private SLA dashboards and team dashboards (server group, application group, network group, by SLA, etc.), as well as a NOC for the entire datacenter.

Easily integrate up.time into your IT stack, including ticketing systems, helpdesk applications, corporate dashboards, other IT tools, and more. up.time includes complete SLA monitoring and SLA reporting for all physical servers, applications, services, and the network.

IT SLA Management

up.time helps you set up IT SLAs in minutes. Forget about months to deploy complex enterprise-level IT SLA monitoring and management. With up.time, it's point, click, and done for SLA monitoring and SLA reporting. Simply map the IT infrastructure into Service Delivery Groups, set your Service Level Objectives (SLOs), and that's it. up.time is one of the only products that maps at the infrastructure level, allowing you to monitor the SLA and see all the physical, virtual or cloud applications and hardware included in the delivery of the service. This is priceless for SLA reporting and SLA trouble shooting. up.time has snap-in integration with other IT and business tools (Help Desk, CMDB, BI tools, etc.).

Trying to monitor, alert, and report on the performance, availability, and capacity of your applications, servers, network, and IT services with multiple tools means nothing ever gets done. There are too many tools that don't speak the same language. The server team is blaming the network team, who's blaming the application team, who's blaming the server team. When the costs buying, configuring, maintaining, and administrating all the tools is added up, it just doesn't make sense.

The enterprise solution is up.time, a unified monitoring tool that covers all the bases.

Time to value, that's the key. You need SLA monitoring and management software that's easy to use and fast to deploy. You also want the ability to extend and scale your resources when needed. Easily import existing monitoring scripts from other tools (in any language) for a painless migration. Install the trial in minutes; deploy the entire up.time suite in just days across 1,000s of servers and applications.

Each monitored element only requires a single element license, regardless of the device type (physical server, virtual server, network device). This includes everything that up.time offers, such as unlimited application monitors, service monitors, performance data collection, capacity management and access to all graphing, reporting, dashboards and SLA management features. Don't overspend on complex and expensive solutions.

up.time is a unified, comprehensive, and scalable SLA monitoring solution that's easy to deploy. But up.time doesn't stop there, it provides complete server monitoring, application monitoring, and network monitoring, as well as complete capacity planning. up.time lets you easily see across IT silos and platforms to proactively stop problems before they happen. Easily customize your up.time dashboards to get the ultimate view of your infrastructure and application performance and availability.

Watch the 2-Minute up.time Video

What are People Saying about up.time?

  • By keeping track of service levels over time and analyzing historical service-level trends, IT organizations can use SLA monitoring and reporting tools to predict and prevent problems before they impact business users.
    virtual monitoring
    -Gartner, Inc.
  • In sharp contrast to the complex ITSM frameworks, up.time provides IT managers with an integrated SLA monitoring application offering a single-pane-of-glass view of performance, availability, and capacity utilization.
    -OpenBench Testing labs
  • Mount Sinai uses up.time to monitor its own service levels, as well as verify the SLA data that its data-center management service provides.
    -Mount Sinai
  • We looked at a stack of solutions, including the larger tier vendors, but deployment times and costs were unreasonable. up.time was the quick deployment and quick results software we wanted.
    -Toll Holdings Group


  • IT SLA Status
  • SLA Monitoring
  • SLA Reporting
  • IT SLA Performance Reporting
  • SLA Server uptime Report
  • Application Topology
  • IT SLA Monitoring Tool
  • Application Performance Monitor

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