IT SLA monitoring and reporting is all about proving IT's value to the business. Setting, meeting, and communicating your IT SLAs is an essential way to ensure the business understands the importance (and successful management) of the IT department. up.time's SLA monitoring and reporting software helps you set SLAs, monitor their progress, and communicate the results to management easy.
"up.time's IT SLA monitoring software was built on Gartner's SLA best practices, as well as real world customer feedback. Just follow up.time's simple SLA set-up and you'll be following SLA best practices for monitoring and reporting." - Alex Bewley, CTO, uptime software.
up.time provides detailed SLA monitoring and reporting that monitors the impact of each infrastructure element on SLA delivery. Set Service Level Objectives (SLOs) and build your SLA in minutes. Easily group the infrastructure and applications that make up the SLA for a full picture of service delivery. From deep root-cause analysis, to proactive alerting, to powerful SLA reporting, to cross-platform monitoring, to self-healing automation, everything is included with up.time. up.time's highly scalable and easy-to-use design, coupled with fast deployment, provides the comprehensive and reliable SLA monitoring and reporting software that 1000's of enterprises depend on.
When considering an SLA target, a critical best practice is to test the IT SLA in a dry-run first. However, there are very few tools that can model how you will perform against your SLA. With 3 clicks, up.time uses your historical performance data to test your proposed SLA against your past performance. Know for certain if you can meet the IT SLA, based on actual historical IT performance. Quickly learn if IT will hit, miss, or exceed the SLA targets before committing to them.
If the historical SLA test shows it will be hard to meet it, open a conversation with management and the business about what IT resources are needed to meet the SLA in question (infrastructure, staff, budget, etc.). That puts IT and business on the same page.
Detailed IT SLA monitoring and proactive alerting helps IT trouble-shoot SLAs before they miss targets. Intelligent IT SLA monitoring and alerting proactively sends alerts when IT is trending to miss an SLA target, long before the SLA report is due. When problems do arise, react swiftly with fast trouble-shooting, deep SLA root-cause analysis, and detailed SLA reporting on the infrastructure elements that are affecting the SLA delivery.
Dive into up.time's customizable and interactive SLA monitoring dashboards to go from high level views (like world maps, topology and dependency maps, and more) to root-cause in minutes. up.time shows you exactly where the problem is, regardless if it's at the instance, server, network, or application level. This proactive notification gives you time to make up the shortfall, so you never miss an SLA.
Manage SLA targets with up.time's IT SLA dashboard, showing real-time status and SLA trends over time. up.time's dashboards show the health your IT environment, including total performance, availability, and capacity. up.time's browser-based GUI is easily customizable, with a drag and drop gadget design. In minutes, create private SLA dashboards and team dashboards (server group, application group, network group, by SLA, etc.), as well as a NOC for the entire datacenter.
Easily integrate up.time into your IT stack, including ticketing systems, helpdesk applications, corporate dashboards, other IT tools, and more. up.time includes complete SLA monitoring and SLA reporting for all physical servers, applications, services, and the network.
up.time helps you set up IT SLAs in minutes. Forget about months to deploy complex enterprise-level IT SLA monitoring and management. With up.time, it's point, click, and done for SLA monitoring and SLA reporting. Simply map the IT infrastructure into Service Delivery Groups, set your Service Level Objectives (SLOs), and that's it. up.time is one of the only products that maps at the infrastructure level, allowing you to monitor the SLA and see all the physical, virtual or cloud applications and hardware included in the delivery of the service. This is priceless for SLA reporting and SLA trouble shooting. up.time has snap-in integration with other IT and business tools (Help Desk, CMDB, BI tools, etc.).
Trying to monitor, alert, and report on the performance, availability, and capacity of your applications, servers, network, and IT services with multiple tools means nothing ever gets done. There are too many tools that don't speak the same language. The server team is blaming the network team, who's blaming the application team, who's blaming the server team. When the costs buying, configuring, maintaining, and administrating all the tools is added up, it just doesn't make sense.
The enterprise solution is up.time, a unified monitoring tool that covers all the bases.
Time to value, that's the key. You need SLA monitoring and management software that's easy to use and fast to deploy. You also want the ability to extend and scale your resources when needed. Easily import existing monitoring scripts from other tools (in any language) for a painless migration. Install the trial in minutes; deploy the entire up.time suite in just days across 1,000s of servers and applications.
Each monitored element only requires a single element license, regardless of the device type (physical server, virtual server, network device). This includes everything that up.time offers, such as unlimited application monitors, service monitors, performance data collection, capacity management and access to all graphing, reporting, dashboards and SLA management features. Don't overspend on complex and expensive solutions.
up.time is a unified, comprehensive, and scalable SLA monitoring solution that's easy to deploy. But up.time doesn't stop there, it provides complete server monitoring, application monitoring, and network monitoring, as well as complete capacity planning. up.time lets you easily see across IT silos and platforms to proactively stop problems before they happen. Easily customize your up.time dashboards to get the ultimate view of your infrastructure and application performance and availability.
Improve IT value and gain credibility by aligning your IT deliverables to your customer's business goals. up.time's Service Level Agreement Management provides the tools IT Managers need to make service level management initiatives straight forward, quick to implement, on budget, and highly successful in the eyes of your business customers. up.time helps you easily define and document effective SLAs for the IT-business relationship, quickly validate your new SLA quality to ensure everyone's success, create straight-forward mapping of business deliverables to IT infrastructure, automatically monitors and measures from a business perspective and has reports designed in terms the business wants and can understand.
up.time is a unified IT Dashboard that monitors and reports on SLA health across all applications, services, network devices and server platforms, including Windows, Linux, UNIX (AIX, Solaris, HP-UX, Novell), Virtual (VMware, Hyper-V, Xen) and Cloud. See high level SLA views for complete control over SLA delivery.
Quickly see where your SLA issues are, and go from high level view to root-cause in just a few clicks. Show the status of IT with dashboard views that makes sense to management. Create dashboards in minutes for any status, using any background image. The up.time drag and drop dashboard builder makes creating customized dashboards easy. Create private dashboards, team dashboards (server team, application team, capacity team, etc.) and a NOC for the entire datacenter.
Assess SLA targets from the "business side" and see, at a glance, how your SLAs performed over the last day, week, or month. Use trend line graphs to find out whether the current SLA performance is improving or getting worse, and in the latter case, take a proactive stance.
The Server Uptime report is a key checkpoint report that provides you with a focused and succinct snapshot of your infrastructure's availability. Report components include overall availability based on a defined uptime threshold, availability by defined interval over the reporting period, as well as tallies for total outages and unique Element outages.More Screenshots and Reports.
Visually gauge the impact of an outage and quickly navigate to it for lightning fast root cause analysis with infrastructure topology views. Dynamic topology mapping is built using the up.time API, the dynamic topology tree allows you to view the status of the entire IT environment at the highest level and quickly drill down to the source of an outage in just a few clicks. This topology view is customizable, letting users slice and dice the topology in a way that gets to the root of issues faster.
Need to get a quick and accurate enterprise snapshot of all your critical server resources including CPU, Memory, Disk and Network I/O? Simply click the "View Resource Scan" tab from your Global Scan view and up.time will instantly give you aggregate statistics at the enterprise, regional group or server level. Easy-to-read dials show you current CPU, memory, disk capacity, disk activity and network I/O statistics, and averages graphed over the last 24 hours. These allow you to isolate resource issues quickly, and plan accurately to ensure optimal resource capacity across your enterprise.
Do you need to monitor IT services consisting of applications, databases, middleware and infrastructure? No problem. Monitoring and reporting on the availability of applications such as ERP, CRM, eCommerce, Web Portals, or any other applications is made simple with up.time. Simply define a new up.time Application, then select the associated service monitors, application performance monitors option, server monitors and network probes from a simple scroll list. up.time will immediately begin tracking the overall availability of your newly defined application or service through color-coded indicators and allow you to produce comprehensive availability reports in PDF, XML and HTML format.