A Unified IT Dashboard should be quick to deploy, easy to maintain, and provide all the views and reports that both IT end-users and executives need. In this posting, we will learn the 5 ways that IT dashboards can help IT managers and administrators better communicate the value of IT.
Unified IT dashboards are integrated views that collect and communicate key data in a clear manner. They monitor, measure, and manage IT services and performance to help executives and managers make informed decisions that support the strategic objectives of their organizations.
It sounds easy, but don’t get me wrong, there are a number of pitfalls. There are common mistakes that enterprises make when trying to deliver a unified IT dashboard. One such strategy is the integration of multiple, separate monitoring tools (server, network etc.) in the hope that the result will act as a unified IT dashboard. But multiple point tools and even modules from a framework or suite are not a unified IT platform. Simply put, the unified IT dashboard can deliver strategic value in 5 ways to the IT department, the business and its end-users.
- Easier Service Level Agreement Management. It’s vital to find a solution that includes the dashboards and reports that both IT and the business want, but is within budget and has a fast time-to-value with a short deployment cycle. Business units aren’t worried about server issues; they care about mission-critical services and applications such as Email, Payroll, and CRM etc.
- Assuring IT Service / Application Availability. Continuous availability is simply now the standard in IT management. To keep systems up and running, IT must have a clear, consolidated, big-picture view of the enterprise and all of its parts. A unified IT dashboard provides this real-time, service outage data and offers a fast, accurate and comprehensible way for the IT department to “see the whole picture”, get the root cause of an availability or resource problem and help resolve issues quickly.
- Combing the Physical, Virtual and Cloud Worlds. A unified dashboard should monitor, measure, and report on the entire IT service delivery, regardless of vendor, platform or environment. Its integrated tools should be quickly deploy-able across the IT environment (even complex ones) and should automatically find newly added resources (like VMs) and attach the appropriate monitoring and alerting to them.
- Optimizing Enterprise Server Capacity. IT managers need a way to quickly determine capacity and identify resource trends to make accurate capacity management decisions. Simply put, IT needs to answer the following three questions:
- How much capacity do I currently have?
- How much capacity am I currently using?
- When will I run into capacity problems or outages?
- Creating a Proactive IT System Health Strategy. Prevention and early detection can save time, money and pain. A proactive IT system health strategy empowers IT to drive decisions based on a proactive, rather than reactive model. A key starting point for a proactive IT health strategy is a base-lining of the IT infrastructure –an important first step in being able to identify out-of-scope behavior to prevent future problems.
In all cases, the demand for high performance and high availability of business-critical applications is fast becoming a cornerstone of business competence. Properly used, a unified IT dashboard can deliver highly valuable and easy-to-use performance, availability, and capacity information across all IT platforms and environments.
To learn more about the Unified IT Dashboard:
Download the White Paper: The Complete IT Dashboard: Five Strategies for Improving the IT Organization.
Watch the Webinar: Tips for Building a Unified Monitoring Platform