Having the right IT monitoring solution is crucial for IT teams whose operational tasks include incident response and reporting, as well as handing technical problems that affect IT systems performance. Forward thinking IT teams need the right tools to help them be more proactive and provide business units with the functionality they need to be successful.
One of the largest publicly traded water and wastewater Utility companies in the United States had been struggling to monitor their IT systems performance with a number of separate point tools. Management was becoming frustrated with their inability to roll up data into meaningful reports and dashboards. The mix of multiple monitoring tools being used couldn’t provide the unified high level view or the integrated reporting that management wanted. To overcome this, the Utility tried manually consolidating IT systems performance and capacity data in spreadsheets, but this proved overly complex, time consuming, and highly inaccurate. Simply put, IT management lacked a unified and accurate view of IT systems performance, availability, capacity, and event data.
After evaluating numerous products, the Utility chose up.time for its unified IT monitoring solution. up.time’s customizable dashboards, comprehensive metric collection, ease of use, flexibility, integrated reporting, and low cost of ownership provided the single pane of glass and dashboard views that IT needed for more effective resource management and outage avoidance.
Results? up.time Provided the Unified View of IT that made both IT Administrators and Management happy.
- Unified Monitoring, Alerting, and Reporting: This massive Utility company now has complete visibility across all IT platforms and services. up.time provides deep monitoring across IBM AIX, Windows, Linux, and a large VMware environment, including the applications and services that run across them. With up.time deployed, the Utility has enterprise level IT dashboard views, consolidated reporting, fail-safe alerting, and problem analysis tools that span all critical elements of IT systems performance and delivery (servers, network, applications and services on-premise, remote, and in the cloud).
- Customizable Enterprise Dashboards: Since deploying, the Utility is thoroughly impressed with up.time’s fully customizable dashboards, ease-of-administration, and flexibility. Monitoring and alerting was configured and deployed in days and up.time’s cost-effective pricing (and the minimal staff needed to operate up.time) made the Utility’s TCO almost 50% less than competing enterprise solutions.
To learn more about how up.time was able to increase IT systems performance and save budget for this Utility company, please read the success story here.
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