The up.time IT Systems Management Blog

Posts Tagged ‘IT SLA’

Watching the Watcher… Easy SLA Management

Tuesday, June 2nd, 2009

Last week I was working with a prospect that used a large outsourcer for some of their companies Business Services. Every week they receive a report from this outsourcer showing where they stand in their SLA performance; however, the prospect was having a hard time understanding how they were actually coming up with the numbers.

This is where up.time 5 came into play. One of the powerful features of up.time is the ability to create Service Level Agreements (SLA’s) and Service Level Objectives (SLO’s). So, I assisted the prospect in setting up SLA/SLO’s against these outsourced Business Services/Servers for their own detailed up-to-the-minute stats, trending, and detailed reports. up.time 5 even allows you to back-date the SLA/SLO’s so you can see where you have been over the last X number of weeks/months/years. We also setup Alert Profiles that notify management and line of business owners when SLA’s reach warning and critical levels as defined by the company. The best part – all this was setup and running in less than 60 minutes over a remote session.

[/caption]

SLA Summary Report as generated in up.time 5

up.time 5 SLA Dashboard: Click to Enlarge

Tags: , , , ,
Posted in IT Management, sla | 1 Comment »

Adapting to the Integrated Technology Stack: Next Generation IT Systems Management

Saturday, May 2nd, 2009

I read  The race for the integrated technology stack, from Enterprise Strategy Group this week. Some completely valid points are made about the transition that IT departments and tool vendors in the ITSM space are going to have to go through to add value to the ‘new’ integrated data center. Virtualization has already challenged many deeply entrenched paradigms that many IT staff, and software vendors, have struggled to adapt to.

Agility from a training and tooling point of view are going to be essential for companies to see success in their rapidly changing environments and ensure that they are able to maintain their IT SLA with their users through this transition. As the integrated stack and adaptive infrastructure continue to gain share in large environments I have to wonder how software vendors, who are already unable to adapt to the rate of change in the data center, will stay relevant.

I see more agile companies like uptime, who already have mature solutions in the virtual systems management & physical server monitoring space, being able to adapt faster and offer solutions that directly address challenges in the new data center well before the big 4 framework vendors are able to align their solutions with the modern day problem set.

Tags: , , , , ,
Posted in IT Management, monitoring, sla, uptime, virtualization vmware | No Comments »