The up.time IT Systems Management Blog

Incident Priority Tracking with up.time 5.2

August 12th, 2009 Jeremy Hanlon

With all of the summer vacations happening it’s been a while since my last post but to get back in the swing of things I really wanted to talk about a feature from our newest release of up.time, version 5.2. The “Incident Priority Quadrant” report has gotten a lot of buzz from both existing customers, prospects and the press. Specifically I have one large financial customer who upgraded to up.time 5.2 and started running the “Incident Priority Quadrant” report on a weekly basis for their Tier 1 & 2 Applications. They are now easily able to see where they need to concentrate their very “limited” resources. As well they have been looking at the areas where they can setup some automation. This brings me to another topic – VMware’s new “vCenter Orchestrator™”. up.time 5.2 has direct integration with this drag and drop Automation and Orchestration tool… but I will save all that for my next post.

Incident Priority Quadrant Report

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